An email alias allows an additional email address to deliver messages to an existing mailbox without necessarily creating a separate account.
How does an alias work?
For example, the main mailbox could be john@company.com. If info@company.com is configured as an alias, messages sent to info can be delivered to John’s mailbox.
Alias vs mailbox
A real mailbox normally has its own username, password and storage. An alias usually does not represent a separate account that users can sign in to.
Common business uses
- info@
- sales@
- support@
- billing@
- redirecting former employee addresses
Advantages
Aliases can reduce the need to create unnecessary mailboxes and make it easier for one user to manage several functional addresses.
Important considerations
Companies should document which mailbox owns each alias. For team-based communication, a shared mailbox may sometimes be more appropriate.
Conclusion
Email aliases are a simple but useful tool for organizing business email addresses.