Delivery of Service
MX1Mail does not sell or ship physical goods. The services provided through MX1Mail are digital business email and communication services.
Once a paid subscription has been purchased and the payment has been successfully completed, the relevant service will be activated after the required technical conditions have been met.
Trial Accounts
MX1Mail may provide eligible customers with a limited free trial period. A trial account does not constitute a paid purchase or payment transaction.
Cancellation and Refund Requests
Cancellation or refund requests may be submitted to sales@mx1mail.com.
Requests will be evaluated according to the type of service, its usage status, the subscription period and any applicable consumer protection laws.
Performance of Digital Services
Digital services may begin immediately following the customer's request and consent. Where applicable, commencement of service before the end of a statutory withdrawal period may affect the customer's withdrawal or refund rights.
Technical Issues
If a purchased service cannot be provided due to a technical issue attributable to MX1Mail, the customer may contact our support team. The issue will be investigated and an appropriate solution, service extension or refund assessment may be provided.